Bodensee Implantat Zentrum Auris Dental

Legal

Legal notice and privacy

This is an English translation for your convenience. In case of any discrepancy, the German version prevails.

Responsible for this website

ZIP Zahnärztliches Institut Prinz & Partner AG
UID: CHE-415.741.633
Dr. med. dent. Wolfgang Prinz, MDSc
Werkstrasse 7
9000 St. Gallen
Switzerland
+41 (0) 71 / 277 56 58
info@biz-sg.ch

Cooperation partner

Auris Dental
Rr. Gjergj Balsha Nr. 3
10000 Prishtina, Kosovo
+41 58 590 88 88
office@aurisdentalclinic.com

Swiss Dental Alliance is the name of a cooperation between ZIP Zahnärztliches Institut Prinz & Partner AG (Bodensee Implantat Zentrum) and Auris Dental in Pristina. The operator of this website and the controller within the meaning of the Swiss Federal Act on Data Protection is ZIP Zahnärztliches Institut Prinz & Partner AG.

Technical access data is processed when you access this website. Additional data is processed if you use the contact form, load appointment booking or consent to Google Analytics. Details are set out in the privacy policy below.

Bodensee Implantat Zentrum takes all reasonable steps to ensure the reliability of the information presented, but makes no representations as to the accuracy, reliability or completeness of the content. We reserve the right to make changes without prior notice.

This website contains links to external websites. Their respective operators are responsible for their content. We were not aware of unlawful content when the links were added. BIZ is liable for external content only to the extent required by law.

Privacy policy

1. Privacy at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. Detailed information on data protection can be found in the privacy policy below.

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. Their contact details can be found in the legal notice of this website.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This may, for example, be data you enter in a contact form.

Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. web browser, operating system or time of page access). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Part of the data is collected to ensure the website is provided without errors. Other data may be used to analyse your user behaviour.

What rights do you have regarding your data?

You may request access to, correction, deletion or release of your personal data where the legal requirements are met. Contact us at the address in the legal notice. In Switzerland, you may also contact the Federal Data Protection and Information Commissioner (FDPIC).

In addition, under certain circumstances you have the right to request the restriction of the processing of your personal data. Details can be found in the privacy policy under “Right to restriction of processing”.

Analytics and third-party tools

Your browsing behaviour is analysed with Google Analytics only after your explicit consent. Without consent, the Google tag is not loaded.

You can change your choice at any time through “Cookie settings” in the footer.

2. Hosting and content delivery networks (CDN)

External hosting

This website is hosted by an external service provider. In particular, the IP address, time, requested address, referrer and browser and device information are processed. Contact enquiries are processed through the services described below.

The host is used for the purpose of fulfilling contracts with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of a secure, fast and efficient provision of our online services by a professional provider (Art. 6(1)(f) GDPR).

The host processes this data to deliver, secure and troubleshoot the website. Data is deleted or anonymised when it is no longer needed for these purposes or legal obligations. The specific period depends on the type and security relevance of each log.

Our host is Netlify, Inc., based in the USA. Netlify delivers the website via a global server network and may also process data in the USA. Further information can be found in Netlify’s privacy policy: netlify.com/privacy.

For transfers from Switzerland to the USA, Netlify relies on the Swiss-US Data Privacy Framework. Netlify also refers to standard contractual clauses for transfers to countries without an adequate level of data protection. Processing on our behalf is governed by the contractual and privacy terms applicable to the Netlify account.

3. General information and mandatory disclosures

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

Please note that data transmission over the internet (e.g. when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.

Controller

The controller responsible for data processing on this website is:

ZIP Zahnärztliches Institut Prinz & Partner AG
UID: CHE-415.741.633
Dr. med. dent. Wolfgang Prinz, MDSc
Werkstrasse 7
9000 St. Gallen
Phone: +41 (0) 71 / 277 56 58
Email: info@biz-sg.ch

The controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

Withdrawal of your consent to data processing

Many data processing operations are only possible with your express consent. You can withdraw consent you have already given at any time. An informal message by email is sufficient. The lawfulness of the data processing carried out before the withdrawal remains unaffected.

Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RELEVANT LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION UNDER ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION UNDER ART. 21(2) GDPR).

Right to lodge a complaint with the competent supervisory authority

For matters under Swiss data protection law, you may contact the Federal Data Protection and Information Commissioner (FDPIC). Where the GDPR applies, you may also lodge a complaint with a competent data protection authority.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done to the extent technically feasible.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the browser address bar changing from “http://” to “https://” and by the lock symbol in your browser bar.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, deletion and correction

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time at the address given in the legal notice regarding this and any other questions about personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time at the address given in the legal notice. The right to restriction of processing exists in the following cases:

  • If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
  • If the processing of your personal data was or is unlawful, you can request the restriction of data processing instead of deletion.
  • If we no longer need your personal data but you need it to exercise, defend or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
  • If you have lodged an objection under Art. 21(1) GDPR, your interests and ours must be weighed. As long as it has not been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may, apart from being stored, only be processed with your consent or for the establishment, exercise or defence of legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state.

Objection to advertising emails

We hereby object to the use of contact details published as part of the legal notice obligation for sending unsolicited advertising and information material. The operators of these pages expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, for example through spam emails.

4. Data collection on this website

Cookies and local storage

For your manual language choice, we set the necessary nf_lang cookie for no more than twelve months. Your Google Analytics choice is kept in your browser’s local storage for no more than 180 days. Calendly only loads after your click on each page visit. Previously stored Calendly consent is removed. You can delete these settings through your browser. Google Analytics sets analytics cookies only after your consent.

Google Analytics

We use Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics is used on this website with strict opt-in. Before you make a choice, the Google tag is not loaded and no data is sent to Google. Audience measurement starts only after you select “Allow analytics”.

Google Analytics records page views, the referring page, approximate location, browser and device information, and interactions with the website. When the contact form is submitted successfully or a Calendly booking is completed, we send only the “generate_lead” event and the contact method used. Names, email addresses, telephone numbers, messages and Calendly form data are not sent to Google Analytics.

After your consent, Google Analytics sets the _ga and _ga_<Container-ID> cookies. We limit their lifetime to no more than 13 months and prevent automatic renewal. Google uses the IP address during collection to derive an approximate region; according to Google, IP addresses of people in Switzerland are not logged or stored. Google signals and personalised advertising are disabled in our implementation.

Google may also process analytics data through Google LLC in the USA. Google LLC states that it is certified under the Swiss-US Data Privacy Framework. Processing is based on your consent under Art. 6(1)(a) GDPR and the applicable provisions of the Swiss Data Protection Act. You can change your choice at any time through “Cookie settings” in the footer. When consent is withdrawn, Google Analytics cookies accessible on this domain are deleted and further collection is stopped. The choice itself is stored locally in your browser for no more than 180 days.

Further information: Google Privacy Policy and Data privacy and security in Google Analytics.

Server log files

The provider automatically collects information in server log files transmitted by your browser. This includes:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

We do not combine this data with other data sources. Processing serves the secure and technically reliable provision of the website. Where the GDPR applies, it is based on Art. 6(1)(f) GDPR. Retention follows the criteria described under “External hosting”.

Contact form

If you use the contact form, we process your name, email address, telephone number, preferred contact time, the administrative reason for your enquiry and, if you use the optional message field, the text entered there. Do not submit diagnoses, treatment details, X-rays, medical records or other health information.

Your consent covers transmission of this administrative contact data through Resend in the USA and delivery by email to the responsible team at Bodensee Implantat Zentrum. The web transmission is protected by TLS. Subsequent email communication is not end-to-end encrypted. After initial contact, we will arrange an appropriate secure channel for medical records.

Processing is based on your explicit consent and is necessary to handle your enquiry. Where the GDPR applies, Art. 6(1)(a) and, for pre-contractual enquiries, Art. 6(1)(b) GDPR apply. You may withdraw your consent at any time with future effect. You may alternatively contact us by telephone.

We use Resend (Plus Five Five, Inc., USA) as a processor for technical delivery. Resend processes sender and recipient addresses, message content and technical delivery data. Resend states that email and log data for active standard accounts is retained for 30 days and backups for seven days. After termination, remaining customer data is deleted within 90 days unless a legal obligation requires otherwise. Resend relies on EU standard contractual clauses adapted for transfers from Switzerland. Further information: Resend Data Processing Addendum and Resend privacy information.

The enquiry is delivered to a BIZ mailbox in Microsoft 365. Microsoft processes email addresses, message content and technical delivery data as a processor. Retention follows the mailbox settings and legal documentation and retention duties; messages that are no longer needed are deleted. For international transfers, Microsoft provides for the Swiss-US Data Privacy Framework and standard contractual clauses. Further information: Microsoft Data Protection Addendum.

BIZ retains the enquiry only for as long as needed to process it, answer follow-up questions and meet legal documentation or retention obligations. The form is not automatically forwarded to Auris Dental.

Enquiries by email or phone

If you contact us by email or phone, we process your enquiry and the resulting personal data to handle your request.

This data is processed on the basis of Art. 6(1)(b) GDPR if your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on your consent (Art. 6(1)(a) GDPR) and/or on our legitimate interests (Art. 6(1)(f) GDPR), as we have a legitimate interest in effectively handling the enquiries addressed to us.

We retain the data you provide until the purpose of the enquiry ends or you validly request deletion. Legal documentation and retention obligations remain unaffected. Email is not end-to-end encrypted; send medical records only through a secure channel agreed with us in advance.

5. Plugins and tools

Online booking with Calendly

To book initial consultations, we use Calendly, a service of Calendly LLC based in the USA. The booking tool only loads once you click “Show Calendly appointments”. Calendly then processes information including your IP address and browser and device details and may set cookies. When you book, Calendly also processes your name, email address and preferred time.

Do not enter diagnoses, treatment details or medical records in Calendly. Calendly loads only with your explicit consent. You can close a loaded booking tool and withdraw consent for this page visit through “Cookie settings” and “Necessary only”. You can contact us by telephone without using Calendly. Where the GDPR applies, processing is based on Art. 6(1)(a) and, for a booking, Art. 6(1)(b) GDPR.

Calendly retains booking data for as long as reasonably needed for the booking, contractual and legal obligations and possible claims; processor data is deleted on our instruction or account termination unless the law requires retention. Calendly is certified under the Swiss-US Data Privacy Framework. Its Data Processing Addendum provides standard contractual clauses if that mechanism does not apply. Further information: Calendly Privacy Notice and Calendly Data Processing Addendum.

6. Cooperation with Auris Dental

The contact form is not automatically forwarded to Auris Dental. For a Calendly booking, the organiser named in the booking window receives the booking data; depending on the selected appointment, this may be BIZ or Auris Dental in Kosovo. Booking starts only after your explicit consent and must not contain health information. If Auris Dental later becomes involved in an assessment or treatment plan, we will inform you before transferring health information about the purpose, data scope, recipient and secure transmission method. Such information is transferred only with your explicit consent unless another legal basis applies.

7. Processing abroad

Netlify, Google, Resend, Microsoft and Calendly may process personal data primarily in the USA. Netlify, Google, Microsoft and Calendly state that they participate in the Swiss-US Data Privacy Framework. Resend uses EU standard contractual clauses adapted for transfers from Switzerland. Providers may use further subprocessors; their locations and safeguards are described in the linked privacy and contractual documents. Any later transfer to Auris Dental in Kosovo is governed by the preceding section.

8. Version of this privacy policy

Last updated: 20 September 2026. We update this policy when services or processing activities change.